Last Updated: October 30, 2025
Introduction
Authentic Moulding & Door Supply, LLC (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at authenticmoulding.com, use our services, or interact with our SMS messaging program.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect several types of information to provide and improve our services:
1. Personal Identifiers
- Name: For identification and communication purposes
- Phone Number: To contact you regarding orders, appointments, quotes, and SMS notifications
- Email Address: For confirmations, updates, and service communications
- Physical Address: For delivery and service-area verification
- Company Name: If representing a business or contractor
2. SMS and Communication Data
- SMS Opt-in Consent
- Message Content (limited to message delivery and interaction context)
- Interaction History (response, opt-out, and delivery data)
- Communication Preferences (frequency and content type preferences)
3. Transaction and Order Information
- Order Details and Custom Specifications
- Quote Requests and Project Requirements
- Appointment Scheduling and Pickup Details
- Purchase History for service continuity
4. Technical Information
- IP Address, Browser Type, Device Info, and Usage Data
- Pages visited and time spent on each page
Cookies and Tracking Pixels:
We use cookies and Meta (Facebook) tracking pixels to measure site performance, analyze user activity, and improve our advertising. These tools may collect non-personal data such as device type, browser, and browsing behavior. You can disable cookies through your browser settings if preferred.
How We Collect Information
We collect information through:
- Website contact and quote forms
- Phone calls and email communications
- In-person showroom visits
- SMS program opt-ins
- Cookies and similar website technologies
How We Use Your Information
Service Delivery and Communication
- Process and fulfill orders for moulding, doors, and hardware
- Provide quotes, consultations, and updates
- Send appointment reminders, delivery notifications, and service announcements
- Respond to inquiries and customer support requests
SMS Messaging Program
- Send appointment reminders, delivery updates, and promotional offers (with consent)
- Communicate product availability and order-related updates
- Improve messaging services based on interaction data
Business Operations
- Maintain accurate order and transaction records
- Analyze trends to improve customer experience
- Ensure compliance with legal and regulatory obligations
How We Share Your Information
Important Notice: We do not sell or rent your personal information to anyone.
We may work with service providers that help us operate our business—for example, website hosting, messaging, delivery, or customer service tools. These providers are authorized to use your information only for those specific purposes and must maintain confidentiality and security.
SMS Data Protection:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text-message services and customer-service support necessary to deliver the SMS program.
Legal Requirements:
We may disclose your information if required by law or court order, or to protect our rights, property, or safety, or that of others.
Business Transfers:
If Authentic Moulding & Door Supply is acquired or merged, customer information may transfer to the new entity. You will retain the same privacy rights under this policy.
SMS Program Opt-In and Opt-Out
Consent and Opt-In Process
By submitting your phone number through our website, contact form, or in-person request, you acknowledge and agree that you are providing express written consent to receive automated and non-automated text messages from Authentic Moulding & Door Supply. Consent is not a condition of purchase.
You may receive appointment reminders, order updates, and product notifications. Message frequency varies (typically 3–5 messages per month). Message and data rates may apply.
Opt-Out Instructions
To unsubscribe, reply “STOP” to any message you receive.
You will receive a one-time confirmation text verifying that your unsubscribe request has been processed.
You may also contact us at (516) 609-2535 or info@authenticmoulding.com.
After opting out, you will no longer receive SMS marketing messages but may still receive transactional updates related to active orders.
Data Security
We use commercially reasonable safeguards to protect your data, including:
- Secure servers and encrypted data transmissions
- Access controls and internal training
- Regular security reviews and updates
While we take strong precautions, no system is 100% secure. We encourage you to contact us if you believe your information has been compromised.
Data Retention
We retain your information as long as needed to fulfill service obligations, comply with legal requirements, and resolve disputes. Once data is no longer needed, it is securely deleted or anonymized.
Your Privacy Rights
You have the right to:
- Access and correct your personal information
- Request deletion of your information (subject to legal exceptions)
- Opt out of marketing communications
For privacy requests, please contact info@authenticmoulding.com with “Privacy Inquiry” in the subject line.
Children’s Privacy
Our services are not intended for individuals under 18. If we become aware of data collected from minors, we promptly delete it.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, or legal requirements. Any material changes will be reflected by updating the “Last Updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.
Third-Party Links
Our website may include links to third-party product manufacturers or suppliers. We are not responsible for the content or privacy practices of those external sites. Please review their privacy policies separately.
California Privacy Rights
California residents have specific rights under the CCPA:
- To know what personal information is collected
- To request deletion of personal information
- To opt out of data sales (we do not sell data)
- To be free from discrimination when exercising privacy rights
For CCPA inquiries, contact us using the information below.
Contact Information
Authentic Moulding & Door Supply, LLC – Privacy Inquiries
📍 80 Glen Head Road, Glen Head, NY 11545
📞 (516) 609-2535
📧 info@authenticmoulding.com
🌐 authenticmoulding.com
🕓 Showroom: Monday–Friday, 8:00 AM–4:00 PM
Pickup: Monday–Friday, 7:30 AM–4:30 PM
For privacy-related questions, please include “Privacy Inquiry” in your message so our team can prioritize your request.
Terms of Service
This Privacy Policy should be read in conjunction with our Terms of Service.
Consent
By using our website, services, or SMS messaging program, you consent to this Privacy Policy and agree to its terms.