Last Updated: August 18, 2026
Introduction
Authentic Moulding & Door Supply, LLC (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit authenticmoulding.com, use our services, or interact with our SMS messaging program.
This Privacy Policy applies to information collected through this website. It explains:
- What personally identifiable information is collected through the website, how it is used, and with whom it may be shared.
- What choices are available to you regarding the use of your information.
- The security procedures used to protect against misuse of your information.
- How you may correct inaccuracies in your information.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We collect, maintain, and use information as described in this Privacy Policy. This includes information you voluntarily provide to us, such as through email, our contact forms, or other direct contact, as well as certain information that is collected automatically when you use our website, as described below.
1. Personal Identifiers
We may collect:
- Name, for identification and communication purposes
- Phone number, to contact you regarding orders, appointments, quotes, and SMS notifications
- Email address, for confirmations, updates, and service communications
- Physical address, for delivery and service-area verification
- Company name, if you represent a business or contractor
2. SMS and Communication Data
We may collect:
- SMS opt-in consent
- Message content, limited to message delivery and interaction context
- Interaction history, including response, opt-out, and delivery information
- Communication preferences, including frequency and content-type preferences
3. Transaction and Order Information
We may collect:
- Order details and custom specifications
- Quote requests and project requirements
- Appointment scheduling and pickup details
- Purchase history for service continuity
4. Technical Information
When you use our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on each page
- Referring website
- Date and time of access
- Other usage information
This information helps us maintain and improve the performance, security, and functionality of our website.
Cookies and Tracking Pixels
We use cookies on this website. A cookie is a piece of data stored on a visitor’s device that can help improve access to the website and identify repeat visitors. Cookies may allow the website to remember certain information, save time during future visits, and help us understand and respond to users’ interests.
We also use Meta or Facebook tracking pixels to measure website performance, analyze user activity, and improve our advertising. These tools may collect information such as device type, browser type, and browsing behavior.
Some business partners, such as advertisers or analytics providers, may use cookies on our website. We may not have access to or control over cookies placed by these third parties.
We use a cookie consent tool to obtain and manage cookie consent. You may change or withdraw your consent through the Cookie Preferences tool on our website. You may also disable cookies through your browser settings.
For a current list of the cookies used on our website and information about how they are managed, please review our Cookie Policy and Cookie Preferences tool.
How We Collect Information
We collect information through:
- Website contact and quote forms
- Phone calls and email communications
- In-person showroom visits
- SMS program opt-ins
- Cookies and similar website technologies
- Other direct contact with us
How We Use Your Information
We use information for the following purposes.
Service Delivery and Communication
- Process and fulfill orders for moulding, doors, and hardware
- Provide quotes, consultations, and updates
- Send appointment reminders, delivery notifications, and service announcements
- Respond to inquiries and customer-support requests
- Respond regarding the reason you contacted us
- Fulfill your requests
- Operate and improve our website and services
SMS Messaging Program
- Send appointment reminders, delivery updates, and promotional offers with consent
- Communicate product availability and order-related updates
- Improve messaging services based on interaction information
Business Operations
- Maintain accurate order and transaction records
- Analyze trends to improve the customer experience
- Maintain and improve the performance, security, and functionality of our website
- Comply with legal and regulatory obligations
Future Communications
Unless you ask us not to, we may contact you by email in the future to tell you about specials, new products or services, or changes to this Privacy Policy.
How We Share Your Information
Important Notice: We do not sell or rent your personal information to anyone.
We may share information with third parties only as described in this Privacy Policy, including service providers that help us operate our business or fulfill your request.
Third-Party Service Providers
We may use trusted third-party service providers to help us:
- Operate our website
- Analyze website traffic
- Provide customer service
- Market our products and services
- Provide website hosting, messaging, and delivery services
- Perform other business functions
These service providers may have access to personal information only as necessary to perform services on our behalf and are required to protect that information.
SMS Data Protection
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text-messaging originator opt-in information and consent will not be shared with third parties, except for aggregators, text-message service providers, and customer-service providers necessary to deliver and support the SMS program.
Legal Requirements
We may disclose personal information when required by law, regulation, legal process, court order, subpoena, or governmental request.
We may also disclose information when we believe disclosure is necessary to protect our rights, property, safety, customers, users, or others.
Business Transfers
If Authentic Moulding & Door Supply is acquired or merged, customer information may transfer to the new entity. You will retain the same privacy rights under this Privacy Policy.
SMS Program Opt-In and Opt-Out
Consent and Opt-In Process
By submitting your phone number through our website, a contact form, or an in-person request, you acknowledge and agree that you are providing express written consent to receive automated and non-automated text messages from Authentic Moulding & Door Supply.
Consent is not a condition of purchase.
You may receive appointment reminders, order updates, product notifications, and promotional offers. Message frequency varies and is typically three to five messages per month. Message and data rates may apply.
Opt-Out Instructions
To unsubscribe, reply “STOP” to any message you receive.
You will receive a one-time confirmation text verifying that your unsubscribe request has been processed.
You may also contact us at (516) 609-2535 or info@authenticmoulding.com.
After opting out, you will no longer receive SMS marketing messages but may still receive transactional updates relating to active orders.
Data Security
We take precautions to protect your information. When you submit sensitive information through the website, that information is protected online and offline.
Where we collect sensitive information, it is encrypted and transmitted securely. You can verify this by looking for a lock icon in the address bar and “https” at the beginning of the website address.
We also protect information offline. Only employees who need personal information to perform a specific job, such as customer service, are granted access to it. Computers and servers used to store personally identifiable information are kept in a secure environment.
Our safeguards also include:
- Secure servers and encrypted data transmissions
- Access controls and internal training
- Regular security reviews and updates
No method of transmission over the Internet or electronic storage is completely secure. We therefore cannot guarantee the absolute security of information transmitted to or stored by us.
If you believe your information has been compromised, please contact us.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Fulfill the purposes described in this Privacy Policy
- Fulfill our service obligations
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
- Maintain appropriate business records
Once information is no longer needed, it is securely deleted or anonymized.
Your Privacy Rights
You may opt out of future contact from us at any time.
You may also contact us to:
- Ask what information we have about you, if any
- Access your personal information
- Change or correct information we have about you
- Request deletion of your information, subject to legal exceptions
- Opt out of marketing communications
- Express a concern about our use of your information
For privacy requests, contact info@authenticmoulding.com with “Privacy Inquiry” in the subject line.
Consumer Privacy Rights
Depending on your state of residence and applicable law, you may have certain rights concerning your personal information. These may include the right to request access to, correction of, or deletion of personal information we maintain about you, or information about how it is used.
Requests concerning personal information may be submitted using the contact information below.
State Privacy Rights
Residents of certain states may have additional privacy rights under applicable law.
Individuals wishing to exercise an applicable privacy right may contact us using the information provided below.
Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that personal information has been collected from a child under 13, we will take reasonable steps to delete it.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, or legal requirements.
Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically to remain informed about how we protect your information.
Third-Party Links
Our website may contain links to other websites, including websites operated by product manufacturers or suppliers.
We are not responsible for the content or privacy practices of those websites. We encourage users to be aware when they leave our website and to review the privacy policy of any other website that collects personally identifiable information.
California Privacy Rights
California residents have specific rights under the California Consumer Privacy Act, including:
- The right to know what personal information is collected
- The right to request deletion of personal information
- The right to opt out of the sale of personal information
- The right to be free from discrimination when exercising privacy rights
Authentic Moulding & Door Supply does not sell personal information.
For California privacy inquiries, contact us using the information below.
Contact Information
Authentic Moulding & Door Supply, LLC
Privacy Inquiries
80 Glen Head Road
Glen Head, NY 11545
Phone: (516) 609-2535
Email: info@authenticmoulding.com
Website: authenticmoulding.com
Showroom: Monday through Friday, 8:00 a.m. to 4:00 p.m.
Pickup: Monday through Friday, 7:30 a.m. to 4:30 p.m.
For privacy-related questions, requests, or concerns, or if you believe we are not following this Privacy Policy, please contact us. Include “Privacy Inquiry” in your message so our team can prioritize your request.
Terms of Service
This Privacy Policy should be read together with our Terms of Service.
Consent
By using our website, services, or SMS messaging program, you consent to this Privacy Policy and agree to its terms.